When you purchase our professional ink cartridges, you benefit from ARMOR OWA's assistance and after-sales service. Discover all our technical support options for your cartridges and printers: FAQs, user manuals, tips, contact form and free hotline.
Do you have a question about our printing solutions? The answer may be found in our FAQ. Find answers to common questions and solutions to major problems with your printer or remanufactured cartridges. All the expertise of ARMOR Office Printing at your service.
Do you have a specific problem with an inkjet cartridge? Please contact our customer support service
A team of qualified Quality technicians answers all your questions from Monday to Friday, from 9am to 12pm and from 1pm to 5pm CET. ARMOR has set up a Hotline Assistance Service to help you solve any problems you may have.
ARMOR provides its users with a permanent "Satisfied or Refunded" offer: valid within 2 months of the purchase date of the inkjet cartridge.
In all cases, the user should contact the ARMOR hotline in first instance.
Laser cartridges are guaranteed for life, i.e. without any time limit.
This warranty applies, subject to compliance with the operating instructions of the device as defined by the manufacturer, the storage and use constraints of the consumable product, and perfect maintenance of the printer or copier.
Any defective product will be immediately replaced or refunded.
As part of the OWA product quality guarantee, and in particular the Laser Cartridge range, ARMOR has signed a partnership agreement with a specialised maintenance company.
Thanks to this service, ARMOR can propose an intervention on the user sites to assess any damage and ensure, if necessary, the repair of the defective printer, provided that the damage was caused by the OWA consumable. To do this, ARMOR mandates the maintenance company, which will intervene within 8 working hours* following the intervention decision proposed by ARMOR.
The procedure is as follows: contact the ARMOR hotline to report your problem by calling the toll-free number 00 800 4038 4000.
By signing a partnership with a maintenance company with more than 40 branches in France, ARMOR offers its customers maximum support in terms of product warranty.
The use of an ARMOR consumable does not affect the validity of your printer's warranty.
In the event of a dispute, Armor undertakes to contact your maintenance / warranty service provider directly and provide a quick solution.
*Service available in France, Belgique, Spain and United Kingdom.