Support

When you purchase our professional ink cartridges, you benefit from ARMOR OWA's assistance and after-sales service. Discover all our technical support options for your cartridges and printers: FAQs, user manuals, tips, contact form and free hotline.

OWA FAQ

FAQ : our printing solution offer and compatible cartridges

Do you have a question about our printing solutions? The answer may be found in our FAQ. Find answers to common questions and solutions to major problems with your printer or remanufactured cartridges. All the expertise of ARMOR Office Printing at your service.

Do you have a specific problem with an inkjet cartridge? Please contact our customer support service

 

Contact OWA

Technical support : a team of experts at your service

A team of qualified Quality technicians answers all your questions from Monday to Friday, from 9am to 12pm and from 1pm to 5pm CET. ARMOR has set up a Hotline Assistance Service to help you solve any problems you may have.

 

Contact our Support Hotline

Satisfait ou remboursé

ARMOR Inkjet Cartridges "Satisfied or Refunded" Warranty

ARMOR provides its users with a permanent "Satisfied or Refunded" offer: valid within 2 months of the purchase date of the inkjet cartridge.

In all cases, the user should contact the ARMOR hotline in first instance.

 

Garantie à vie OWA

Lebenslange Garantie für Ihre OWA Tonerkartuschen

Tonerkartuschen sind auf Lebenszeit garantiert, d.h. ohne zeitliche Begrenzung.

Diese Garantie gilt vorbehaltlich unter der Einhaltung der vom Hersteller festgelegten Gebrauchsanweisungen für das Gerät, Lagerungsbeschränkungen und der Verwendung des Verbrauchsmaterials sowie einer einwandfreien Wartung des Produkts. Drucker oder Kopierer.

Jedes defekte Produkt wird sofort ersetzt oder erstattet.

Wenden Sie sich an den ARMOR-Kundendienst.

On-site intervention: H+8 maintenance

As part of the OWA product quality guarantee, and in particular the Laser Cartridge range, ARMOR has signed a partnership agreement with a specialised maintenance company.

Thanks to this service, ARMOR can propose an intervention on the user sites to assess any damage and ensure, if necessary, the repair of the defective printer, provided that the damage was caused by the OWA consumable. To do this, ARMOR mandates the maintenance company, which will intervene within 8 working hours* following the intervention decision proposed by ARMOR.

The procedure is as follows: contact the ARMOR hotline to report your problem by calling the toll-free number 00 800 4038 4000.

By signing a partnership with a maintenance company with more than 40 branches in France, ARMOR offers its customers maximum support in terms of product warranty.
 

Did you know ?

Manufacturer warranty and maintenance contract preserved ?

The use of an ARMOR consumable does not affect the validity of your printer's warranty.

In the event of a dispute, Armor undertakes to contact your maintenance / warranty service provider directly and provide a quick solution.
 

 

 

 *Service available  in France, Belgique, Spain and United Kingdom.